Digital Transformation Audit

A framework to understand the strengths and weaknesses of your business.
Drive improvements
Disrupt your market
Enter a new market

Implementing digital transformation should not be a mystery

When you lack the information and skills to implement digital transformation you risk:

Implementing the wrong the solutions

Missing a market opportunity

Wasting time and money

Our framework drives successful outcomes by looking at your existing or potential business model, identifying areas of improvement and providing you with a clear implementation plan.

The Audit Process

Stakeholder Interview

A collaborative process between Calls9 and the relevant stakeholders to better understand the challenges you face, determine your objectives and create your vision.

Customer Engagement

We then engage a representative sample of your customer base to get an understanding of the existing customer experience, identifying areas of improvement.

Employee Engagement

Your employees’ experience of the day-to-day operations can provide invaluable insights. We ask them what's working well and where things can be improved.

Sector Analysis

We complete a thorough sector analysis to identify changes in your sector and possible opportunities and threats that will impact your business.

Competitive Benchmark

We undertake detailed competitor analysis to find out what your peers are doing, and more importantly, what they aren’t to identify gaps in the market.

Report to Stakeholders

The process ends with the creation of a digital strategy which is presented to your stakeholders. This will help you improve your business, disrupt your market or enter a new one.

Since launching the new website, we have had a totally new brand perception, increased traffic, lots of good things! I ultimately look at the Calls9 team as colleagues more so than a solution provider for us.
Charlotte Boerescu‑Kelly
The GO! Network
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Working with Calls9, we have been able to develop bespoke, scalable digital solutions that encourage and foster collaboration, better market our offer, and ensure clients can connect easily with an expert lawyer anywhere in the world.
Imogen Lee
Interlaw
We set Calls9 the challenge of making us the go-to resource for professional indemnity insurance, and they more than delivered. We are now the fastest-growing indemnity community in the world!
Craig Walsh
I&I
Especially for professional services, Calls9 got it when others oversold or misunderstood. They are great to work with, a great connector, and really involved in the digital scene in Leeds.
Paul Berwin
Berwins Solicitors

Our customers

Start your digital transformation journey

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We are looking forward to helping you start your digital transformation journey with Calls9.

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