When you lack the information and skills to implement digital transformation you risk:
Implementing the wrong the solutions
Missing a market opportunity
Wasting time and money
Our framework drives successful outcomes by looking at your existing or potential business model, identifying areas of improvement and providing you with a clear implementation plan.
A collaborative process between Calls9 and the relevant stakeholders to better understand the challenges you face, determine your objectives and create your vision.
We then engage a representative sample of your customer base to get an understanding of the existing customer experience, identifying areas of improvement.
Your employees’ experience of the day-to-day operations can provide invaluable insights. We ask them what's working well and where things can be improved.
We complete a thorough sector analysis to identify changes in your sector and possible opportunities and threats that will impact your business.
We undertake detailed competitor analysis to find out what your peers are doing, and more importantly, what they aren’t to identify gaps in the market.
The process ends with the creation of a digital strategy which is presented to your stakeholders. This will help you improve your business, disrupt your market or enter a new one.
Calls9 have been supporting Euravia now for almost a decade and have been fundamental to Euravia’s digital and marketing progress. The Calls9 team are a highly skilled, experienced group, with an extensive amount of knowledge. This is priceless, when a business requires the right detail, the right visuals and dynamics to build a business’ profile.
Working with Calls9, we have been able to develop bespoke, scalable digital solutions that encourage and foster collaboration, better market our offer, and ensure clients can connect easily with an expert lawyer anywhere in the world.
Especially for professional services, Calls9 got it when others oversold or misunderstood. They are great to work with, a great connector, and really involved in the digital scene in Leeds.
We set Calls9 the challenge of making us the go-to resource for professional indemnity insurance, and they more than delivered. We are now the fastest-growing indemnity community in the world!
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