Increased competition, shifting customer expectations, new working patterns and disruptive technology are changing how professional services businesses need to engage with their customers and deliver their work.
Our Digital Transformation Audit helps you make sense of these changes and differentiate.
The right digital strategy can establish you as a leader in your sector by improving your business, disrupting your market or entering a new one. But first, you need to identify where your opportunity lies.
We’ve designed a process that pinpoints where you can create the most impact. At the end of it, you’ll have a clear digital transformation strategy built around your specific needs. We help you understand:
We then use this strategy to kick-start a programme of digital transformation.
A collaborative process between Calls9 and the relevant stakeholders to determine your objectives.
We then engage a representative sample of your customer base to get an understanding of the existing customer experience and customer satisfaction.
Your employees’ experience of the day-to-day operations can provide invaluable insights. We ask them what's working well and where things can be improved.
We complete a thorough sector analysis to identify changes in your sector and possible opportunities and threats that will impact your business.
We undertake detailed competitor analysis to find out what your peers are doing, and more importantly, what they aren’t to identify gaps in the market.
The process ends with the creation of a digital transformation strategy which is presented to your stakeholders. This will help you improve your business, disrupt your market or enter a new one.
We design and build digital platforms that improve the customer experience and empower your teams to do their best work.
From e-commerce websites and mobile apps to customer portals and intranets, our digital platforms are used by professional services businesses around the world.
Working with Calls9, we have been able to develop bespoke, scalable digital solutions that encourage and foster collaboration, better market our offer, and ensure clients can connect easily with an expert lawyer anywhere in the world.
Especially for professional services, Calls9 got it when others oversold or misunderstood. They are great to work with, a great connector, and really involved in the digital scene in Leeds.
We set Calls9 the challenge of making us the go-to resource for professional indemnity insurance, and they more than delivered. We are now the fastest-growing indemnity community in the world!