No one could have expected how COVID-19 would impact legal services, but knowing what their in-house clients want, law firm leaders can improve their services, adapt to the next normal, and thrive.
In-House Community and Calls9 have joined forces to explore what changes in the legal services industry as a result of the global pandemic, what are the practice areas that in-house lawyers are most keen to hire external counsel, and what practice areas have grown the most in 2020.
The white paper also presents candid post-COVID insights and analysis from over 70 in-house counsel who answer in-depth what law firms need to improve in the following areas:
1. Effective Crisis Management
2. Fees and Billing
3. Focused, Tailored, Succinct Advice
4. Efficiency and Technology
5. Trust and Partnership
Featuring on this white paper are also the views of Richard Levick, Chairman & CEO at LEVICK, Patrick Dransfield, Consultant at The In-House Community, Stephen Revell, Founder and CEO at Making Change Happen Pte Ltd, and Paul Smith ex Global Chairman of Eversheds Sutherland and current Head of Professional Services & Non-Executive Director at Calls9.
“Law firm leaders know that their clients are demanding Change. But change what? The legal industry urgently requires guidance from senior in-house counsel.” - Paul Smith