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our Digital Transformation Audit

  • See how your business is perceived by your customers & employees
  • Understand the changes & trends in your market
  • Identify areas of improvement
  • Build your digital transformation strategy
  • Leverage digital to meet strategic goals
  • Get ahead of your competition
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Identify where digital transformation will have the biggest impact on your business with our Digital Transformation Audit.

Sign up now to get a 10% discount exclusive to the PSMG conference attendees.

Increased competition, shifting customer expectations, new working patterns and disruptive technology are changing how professional services businesses need to engage with their customers and deliver their work.

Our Digital Transformation Audit helps you make sense of these changes and differentiate.
The right digital strategy can establish you as a leader in your sector by improving your business, disrupting your market or entering a new one. But first, you need to identify where your opportunity lies.

We’ve designed a process that pinpoints where you can create the most impact. At the end of it, you’ll have a clear digital transformation strategy built around your specific needs. We help you understand:

1
How your business is perceived by your customers and employees to identify areas of improvement
2
What the competitive landscape looks like and changes in your sector that could affect
your business
3
How digital can enable new business models, better ways of working and improved
customer experiences

We then use this strategy to kick-start a programme of digital transformation.

How it typically works

Stakeholder Interview
Customer Engagement
Employee Engagement
Sector Analysis
Competitive Benchmark

A collaborative process between Calls9 and the relevant stakeholders to determine your objectives.

We then engage a representative sample of your customer base to get an understanding of the existing customer experience and customer satisfaction.

Your employees’ experience of the day-to-day operations can provide invaluable insights. We ask them what's working well and where things can be improved.

We complete a thorough sector analysis to identify changes in your sector and possible opportunities and threats that will impact your business.

We undertake detailed competitor analysis to find out what your peers are doing, and more importantly, what they aren’t to identify gaps in the market.

The process ends with the creation of a digital transformation strategy which is presented to your stakeholders. This will help you improve your business, disrupt your market or enter a new one.

Report to Stakeholders

We are the digital transformation agency for professional services

We design and build digital platforms that improve the customer experience and empower your teams to do their best work.

10,000+
professionals supported
80+
countries worldwide
12+
languages translated
10+ years
digital transformation experience
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Our work

From e-commerce websites and mobile apps to customer portals and intranets, our digital platforms are used by professional services businesses around the world.

Our customers

Working with Calls9, we have been able to develop bespoke, scalable digital solutions that encourage and foster collaboration, better market our offer, and ensure clients can connect easily with an expert lawyer anywhere in the world.

Imogen Lee
Director of International Marketing and Communications

Especially for professional services, Calls9 got it when others oversold or misunderstood. They are great to work with, a great connector, and really involved in the digital scene in Leeds.

Paul Berwin
Senior Partner (Berwins), and Head of Digital and Commercial Law (Berwins Digital)

We set Calls9 the challenge of making us the go-to resource for professional indemnity insurance, and they more than delivered. We are now the fastest-growing indemnity community in the world!

Craig Walsh
Founder and CEO