WORK
Leeds City Council - Hovingham Primary School

Using internal communication to promote new working practices for 100+ teachers

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Hovingham Primary School serves children and families in the vibrant community of Harehills in Leeds. They are a large, linguistically and culturally diverse school, with 95% of their children being from minority ethnic backgrounds, and they are very proud to support their children and families who collectively speak 32 different languages.

The Challenge

For Hovingham Primary School, internal communication between teachers and other staff is extremely important, especially in times of crisis. When they approached Calls9 they needed to connect over 100 staff to centralised knowledge and information to improve standards and streamline communication. They also needed a way to track staff engagement to demonstrate their new communications strategy was working and drive a culture of excellence throughout the school.

The Transformation

Transforming Internal Communication

Hovingham’s digital transformation journey with Calls9 started with a series of workshops with the school’s headteacher and staff members to really understand the best solution to the communication challenges they faced. They needed to improve internal communication as well as standardise a process of working together and training staff online. 

To help Hovingham Primary School continue to do their work in a more efficient way, we deployed the Calls9 Nucleus Platform.

Using the Calls9 Nucleus Platform to power an employee portal, Hovingham can connect all parts of the school. This makes it quick and easy for them to create, manage and share key knowledge and information across the school.

Enabling Online Training 

Hovingham also needed a way to provide online CPD training to the teachers, especially during the COVID-19 pandemic, where physical training was not possible. Using Calls9 Nucleus made it quick and easy for Hovingham to set up custom learning objectives for their teachers and to measure their performance. It also works as a central place to store key policies and documentation that teachers and staff could access from any device.

Increasing visibility across the school

To make sure the Hovingham leadership team could measure staff engagement and activity, we deployed an analytics dashboard to provide real-time insights across the school. We also deployed a compliance tracking system that makes it easy for Hovingham to track who is engaged with the content.

The Results

  • Employee Portal: Over a 12 month period nearly 8,000 messages are sent and over 13,000 pieces of information are read by members of the Hovingham team.
  • Improving internal communication across the school.
  • Standardising the way Hovingham’s teachers and staff work together. 
  • Reducing the time it takes to train new starters and roll out policy changes. 
  • Providing an effective way for the headteacher to manage the team’s remote working during the COVID-19 crisis.

Why Calls9?

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when

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what

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For Hovingham Primary School, internal communication between teachers and other staff is extremely important, especially in times of crisis. When they approached Calls9 they needed to connect over 100 staff to centralised knowledge and information to improve standards and streamline communication. They also needed a way to track staff engagement to demonstrate their new communications strategy was working and drive a culture of excellence throughout the school.

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What I like most about Calls9 technology is that when schools were instructed to close down due to COVID-19 I had everything there. [...] I was able to confidently send my teams home and tell them that it’s ok and that I’ve got this. I could communicate easily with the team and it helped me feel safer.

Kellie Halliday
Headteacher, Hovingham Primary School

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