If you want to know what’s possible with digital then our Digital Transformation Audit is for you. We’ll take you through a process that helps us quickly understand where digital can have the biggest impact for your business.
Whether you’re a start-up or an established professional services business we’re experts in getting under the skin of the problem you are trying to solve and delivering products and services that drive growth and reduce inefficiencies.
Improving the employee experience is one of the most significant competitive advantages that organisations can create. It is employees’ experiences – positive and negative – that will influence how hard they work, the quality of the service they provide, how well they collaborate, their productivity and whether you are retaining top talent in your organisation.
Knowledge Sharing and Communication
Boost employee engagement and team productivity. Calls9 technology allows teams to easily manage and share information and communicate in real-time. Allow your teams to generate key documentation on demand and drive standardised business processes.
Use our technology to connect your teams to information personalised to their needs and preferences and empower them to manage, publish and find the content they need quickly and easily. Bring them closer together with real-time messaging, web-based audio and video chat, and AI-powered bots.
Online Training and Compliance Monitoring
Train your teams online with Call9 technology. Create custom training for your different teams and set up custom learning objectives for your employees quickly and easily. Use our messaging and bulletins system to automatically notify employees of new and updated content and training.
Celebrate your teams' achievements when they complete a training session or read important content about your business operations with a personalised and gamified experience your teams will love.
Drive efficiency, maximise performance and lower costs by leveraging our technology to automate time-consuming processes. We can help you map out the key processes running your business, identify bottlenecks and help you build automated processes to streamline your business. In some cases process automation can lead to the creation of entirely new revenue streams along with significantly improving your internal efficiency.
Sales Tracking and Business Dashboards
Calls9-powered sales tracking and business dashboard solutions allow you to access sales activity and other key business insights quickly and accurately. Increase visibility across your business, anticipate future trends and set goals for your team.
Get rich insights from your data using AI and machine learning. Present information in easy-to-use dashboards which can be shared internally with your team and the leaders of your business.
To design the experiences that empower your people and business, you first need to understand your employees' expectations, needs and challenges. Workplace analytics give you a holistic view of the way your people work, how they communicate and their productivity levels.
Workplace analytics can help you protect your employees' physical, mental, and psychological health. This is particularly important if you have remote working employees. By identifying if your people are stressed, overworked or experience other types of issues, you can proactively provide the support they need.
Whether your business is small or large, we build employee portals that get all staff on the same page. From accessing essential content, documents and self-service functionality that streamline ways of working to live chat and case tracking, our Employee Portals improve the employee experience and increase employee satisfaction and engagement.
A Calls9 powered Employee Portal is completely customisable to include some or all the functionalities mentioned above, matching your employees’ and business needs. They are easy to use and accessible from any device or browser.
Getting the employee experience right means you can retain the most significant asset of your organisation, your people. By keeping your people happy, providing digital technologies that enable better ways of working, tracking important metrics to continue improving your workplace, you prevent losing your top talent to your competitors.
Increasing employee engagement and productivity levels
Meeting your employees' technology expectations raises their engagement and productivity levels. Technologies that enhance internal communication and collaboration as well as Employee Portals with self-service functionality, automated workflows and processes reduces their workload, helping to keep employees engaged and productive.
Enabling Continuous Improvement
Businesses that regularly train their employees can ensure their teams are up-to date with the latest business objectives and how this impacts their day-to-day life in the business. We develop platforms that help with this goal by making it quick and easy to manage internal communication.
With built-in compliance tracking and custom analytics our solutions help you provide a better employee experience by measuring the level of engagement over time. Combined with our compliance tracking functionality this means you can ensure everyone is on the same page and identify individuals in need of additional support.
Businesses that invest in employee experience outperform the ones that do not by 2x in terms of average profit (Harvard Business Review). Organisations with engaged and happy employees have 5x the revenue when compared to competitors with low engagement levels (Hay Group).