Privacy Policy

Our privacy policy sets out how we use and protect information you give us when you use our website.

This privacy policy sets out how Calls9 Limited (“Calls9”) uses and protects any information that you give Calls9 when you use this website.

Calls9 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Calls9 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15 December 2011.

What we collect

We may collect the following information:

  • name, role and organisation
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you have consented to us contacting you for these purposes

Use of cookies

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognise that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make.

  • Intercom
    Name: [intercom-session-w3kslgy6]   [intercom-id-w3kslgy6]
    Description: uses Intercom to provide live chat support to website users.
  • CloudFlare
    Name: __cfduid
    Description: uses CloudFlare to Identify trusted web traffic.
  • HubSpot
    Name: [__hstc] [hubspotutk] [__hssc]
    Description: uses Hubspot for marketing automation
  • Unbounce
    Name: ubvt
    Description: uses Unbounce to track external conversions
Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website.

  • Google Analytics
    Names: [_gat_gtag_UA_25747802_1] [_ga_YLK9X8TQ8H] [_gid] [_ga]
    Description: uses Google Analytics to track usage of our website.
  • Smartlook
    Name: [SL_C_*_KEY] [SL_C_*_VID] [SL_C_*_SID]
    Description: uses Smartlook to track usage of our website.
  • Leadfeader
    Name: _lfa
    Description: uses Leadfeader to store and track audience reach.
  • Facebook
    Name: _fbp
    Description: uses Facebook to track visits across websites
How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Contacting us

If you have any questions about this privacy policy or our use of cookies, please contact us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Calls9, 1 Broad Gate, The Headrow, Leeds, LS1 8EQ, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.