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Beyond Black Swan: Positioning the law firm for the next normal

Resource

Beyond Black Swan: Positioning the law firm for the next normal

COVID-19 impact on legal services and what in-house counsel want law firms to change right now

No one could have expected how Covid-19 would impact legal services, but knowing what their in-house clients want, law firm leaders can improve their services, adapt to this new normal, and thrive.

In-House Community and Calls9 have joined forces to explore what changes in the legal services industry as a result of the global pandemic, what are the practice areas that in-house lawyers are most keen to hire external counsel, and what practice areas have grown the most in 2020.

The white paper also presents candid post-COVID insights and analysis from over 70 in-house counsel who answer in-depth what law firms need to improve in the following areas:

  1. Effective Crisis Management
  2. Fees and Billing
  3. Focused, Tailored, Succinct Advice
  4. Efficiency and Technology
  5. Trust and Partnership

‍Featuring on this white paper are also the views of Richard Levick, Chairman & CEO at LEVICK, Patrick Dransfield, Consultant at The In-House Community, Stephen Revell, Founder and CEO at Making Change Happen Pte Ltd, and Paul Smith ex Global Chairman of Eversheds Sutherland and current Head of Professional Services at Calls9.

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COVID-19 impact on legal services and what in-house counsel want law firms to change right now

No one could have expected how Covid-19 would impact legal services, but knowing what their in-house clients want, law firm leaders can improve their services, adapt to this new normal, and thrive.

In-House Community and Calls9 have joined forces to explore what changes in the legal services industry as a result of the global pandemic, what are the practice areas that in-house lawyers are most keen to hire external counsel, and what practice areas have grown the most in 2020.

The white paper also presents candid post-COVID insights and analysis from over 70 in-house counsel who answer in-depth what law firms need to improve in the following areas:

  1. Effective Crisis Management
  2. Fees and Billing
  3. Focused, Tailored, Succinct Advice
  4. Efficiency and Technology
  5. Trust and Partnership

‍Featuring on this white paper are also the views of Richard Levick, Chairman & CEO at LEVICK, Patrick Dransfield, Consultant at The In-House Community, Stephen Revell, Founder and CEO at Making Change Happen Pte Ltd, and Paul Smith ex Global Chairman of Eversheds Sutherland and current Head of Professional Services at Calls9.

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Contributors

Paul Smith
Paul Smith
Eversheds Shutherland
Adam Roney
Adam Roney
Calls9
Patrick Dransfield
Patrick Dransfield
Clearway Communications
Stephen Revell
Stephen Revell
Making Change Happen
Richard Levick
Richard Levick
LEVICK

Speakers

Paul Smith
Paul Smith
Eversheds Shutherland
Adam Roney
Adam Roney
Calls9
Patrick Dransfield
Patrick Dransfield
Clearway Communications
Stephen Revell
Stephen Revell
Making Change Happen
Richard Levick
Richard Levick
LEVICK

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Director of International Marketing and Communications
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Interlaw
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Working with Calls9, we have been able to develop bespoke, scalable digital solutions that encourage and foster collaboration, better market our offer, and ensure clients can connect easily with an expert lawyer anywhere in the world.
Imogen Lee
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Director of International Marketing and Communications
Quietroom
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The AI Fast Lane programme was excellent. The team quickly got to grips with the nuance and complexity of our business. Their insights have shaped our view of where our industry is going and how we need to adapt to meet the changing needs of our clients. This programme has massively accelerated our work and broadened our horizons of what we thought was possible with generative AI.
Thomas Joy
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Consultant
Euravia
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Calls9 have been supporting Euravia now for almost a decade and have been fundamental to Euravia’s digital and marketing progress. The Calls9 team are a highly skilled, experienced group, with an extensive amount of knowledge. This is priceless, when a business requires the right detail, the right visuals and dynamics to build a business’ profile.
Paul Sconce
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International Business Development Manager
University of Law
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Patrick Grant
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Lex Mundi
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Aparito
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The GO! Network
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Charlotte Boerescu-Kelly
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Connectd
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Head of Performance Marketing
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