[Video] Legal Innovation Virtual Panel: The future of client experience

‍LegalTech innovators, distinguished legal professionals and educators team up to discuss client experience.

The experience that a client has with a brand, either positive or negative, can have a major influence on law firms. Clients go through a long journey, from awareness to advocacy and each and every member of a legal practice should offer high-value experiences to clients.

Get access to the event recording where our esteemed speakers explore and discuss client experience in the legal sector.

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Agenda

‍Panel Discussion: What is the future of client experience? How to deliver an excellent client experience? What do clients want?
‍Introduction: The state of client experience in 2020. What are the challenges facing both legal professionals and clients?‍
Q&A from the audience

‍LegalTech innovators, distinguished legal professionals and educators team up to discuss client experience.

The experience that a client has with a brand, either positive or negative, can have a major influence on law firms. Clients go through a long journey, from awareness to advocacy and each and every member of a legal practice should offer high-value experiences to clients.

Get access to the event recording where our esteemed speakers explore and discuss client experience in the legal sector.

Watch the video

It's yours!

Please click the button below to watch the video.

Thank you for choosing to view our free resource.

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Contributors

Adam Roney

Calls9

Paul Smith

Eversheds Shutherland

Patrick Grant

University of Law

Julian Wells

Whitecap Consulting

Eve Roodhouse

Leeds City Council

Speakers

Adam Roney

Calls9

Paul Smith

Eversheds Shutherland

Patrick Grant

University of Law

Julian Wells

Whitecap Consulting

Eve Roodhouse

Leeds City Council

Don't just take our word for it.

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Working with Calls9, we have been able to develop bespoke, scalable digital solutions that encourage and foster collaboration, better market our offer, and ensure clients can connect easily with an expert lawyer anywhere in the world.

Imogen Lee

,

Director of International Marketing and Communications

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Working with Calls9, we have been able to develop bespoke, scalable digital solutions that encourage and foster collaboration, better market our offer, and ensure clients can connect easily with an expert lawyer anywhere in the world.

Imogen Lee

,

Director of International Marketing and Communications

"

Calls9 have been supporting Euravia now for almost a decade and have been fundamental to Euravia’s digital and marketing progress. The Calls9 team are a highly skilled, experienced group, with an extensive amount of knowledge. This is priceless, when a business requires the right detail, the right visuals and dynamics to build a business’ profile.

Paul Sconce

,

International Business Development Manager

"

I gave Calls9 a tight deadline and a hefty brief to fulfil, and we met it without any fear of missing the target. And after launching our new website, we witnessed a 45% uplift in conversion volume and a 43% increase in conversion rate.

Alexander Guest

,

Head of Marketing

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We set Calls9 the challenge of making us the go-to resource for professional indemnity insurance, and they more than delivered. We are now the fastest-growing indemnity community in the world!

Craig Walsh

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Founder and CEO

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Since launching the new website, we have had a totally new brand perception, increased traffic, lots of good things! I ultimately look at the Calls9 team as colleagues more so than a solution provider for us.

Charlotte Boerescu-Kelly

,

Head of Marketing

"

Calls9 quickly grasped our brief from a technical and brand perspective and quickly came up with design concepts that nailed the brief. As someone with a marketing background, I fully appreciate how hard that is for an agency to do with a minimal brief, so it was very impressive.

Julian Wells

,

Director

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