In the competitive professional services market it’s crucial to hold your own and digital is increasingly a differentiator. We’ve designed a process that helps you quickly see how your organisation can use digital to transform by helping you understand:
At the end of the process you will have a clear digital strategy built around your specific needs and designed to help you improve your business, disrupt your market or enter a new one.
We then use this strategy to kick-start a programme of digital transformation.
A collaborative process between Calls9 and the relevant stakeholders to determine your objectives.
We then engage a representative sample of your customer base to get an understanding of the existing customer experience and customer satisfaction.
Your employees’ experience of the day-to-day operations can provide invaluable insights. We ask them what's working well and where things can be improved.
We complete a thorough sector analysis to identify changes in your sector and possible opportunities and threats that will impact your business.
We undertake detailed competitor analysis to find out what your peers are doing, and more importantly, what they aren’t to identify gaps in the market.
The process ends with the creation of a digital strategy which is presented to your stakeholders. This will help you improve your business, disrupt your market or enter a new one.
Please complete the form below and a member of our team
will contact you to discuss how we can help you get started.
If you want to know what’s possible with digital then our Digital Transformation Audit is for you. We’ll take you through a process that helps us quickly understand where digital can have the biggest impact for your business.
Whether you’re a start-up or an established professional services business we’re experts in getting under the skin of the problem you are trying to solve and delivering products and services that drive growth and reduce inefficiencies.