Kingsley Napley approached Calls9, as they needed to improve talent retention, respond more effectively to technology-led client requests and drive sustainable growth across the firm. Digital transformation is the key to achieving the above and overcoming many of the challenges they face. But, before implementing any change, we started with digital transformation consultancy as a part of our Innovation Academy.
We brought together key members of the Kingsley Napley team in an interactive workshop where to understand their business context, discussing their business strategies, competitors, objectives, market challenges and opportunities, and any trends we should be aware of.
This process uncovered areas of improvement for the law firms and encouraged conversations about how, using the right technologies and strategies, the firm can enhance employee retention, improve client experience and enable more innovative business models.
At the end of our Digital Transformation Consultancy with Kingsley Napley, we presented them with a thorough Roadmap for the next 12 months.