When Interlaw approached Calls9, they wanted to modernise how they managed their global legal network. They needed:
We worked with the Interlaw team on a series of innovation workshops to understand their business context, the challenges they face and what the competitive landscape looks like. We identified what needs improvement and what the right solutions to their challenges are and created a digital transformation plan to help them build a digital product that would revolutionise their ways of working.
Building on the Calls9 Nucleus Platform, we digitised the process of creating referrals globally. We turned a complex referral process, which was previously done via spreadsheets, into a series of simple forms with clear 'accept' and 'reject' buttons, along with displaying key metrics about the firm's referrals so they can see their referral data and figures at a glance.
Using Calls9 Nucleus, we deployed a Members' Portal to improve communication with member firms. Through this portal, Interlaw members can share and manage knowledge and information on the go using any device.
We designed and built a premium looking, SEO-optimised website that allows users to:
To ensure Interlaw can measure the quality of client service and member firms' engagement, we deployed business intelligence dashboards that provide real-time insight into the activity across the network.
These business intelligence dashboards aggregate key project, matter and financial information from across the network. This work was previously carried out manually. The technology from Calls9 now saves Interlaw hundreds of hours of work annually.