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Interlaw is one of the Top Ranked elite legal networks in the world. They offer their clients a genuine global advantage, enabling them to access 7,600+ first-class lawyers wherever in the world they are headquartered or wish to do business.
When Interlaw approached Calls9, they wanted to modernise how they managed their global legal network. They needed:
We start every project by working with the key stakeholders to understand the competitive landscape they operate. From here, we look at their existing client or customer experience and explore if any of their existing internal systems and processes are a barrier to growth. Our objective was to build a market-leading proposition that differentiated them from their competitors whilst driving growth across the business.
Building on the Calls9 Nucleus Platform, we digitised the process of creating referrals globally. We turned a complex referral process, which was previously done via spreadsheets, into a series of simple forms with clear 'accept' and 'reject' buttons, along with displaying key metrics about the firm's referrals so they can see their referral data and figures at a glance.
Using Calls9 Nucleus, we deployed a Members' Portal to improve communication with member firms. Through this portal, Interlaw members can share and manage knowledge and information on the go using any device.
We redesigned the Interlaw website to improve the customer experience, making it quick and easy for clients to connect to a lawyer globally, access key resources and briefings and use the Interlaw Directory to browse an interactive map of the network's global coverage.
Interlaw Member firms can access key services via the website, including the Interlaw Members' Portal.
To ensure Interlaw can measure the quality of client service and member firms' engagement, we deployed business dashboards that provide real-time insight into the activity across the network.
These dashboards aggregate key project, matter and financial information from across the network. This work was previously carried out manually. The technology from Calls9 now saves Interlaw hundreds of hours of work annually.
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When Interlaw approached Calls9, they wanted to modernise how they managed their global legal network. They needed:
Working with Calls9, we have been able to develop bespoke, scalable digital solutions that encourage and foster collaboration, better market our offer, and ensure clients can connect easily with an expert lawyer anywhere in the world.